Solutions

Customer Care

Is maintaining your decision tree, intranet, or other customer care answer sources becoming impossible to maintain?

Would information from partners or product information on the web be helpful for your customer care representatives?

Does training your call-center agents on the special call-center software take too much time?

 

We can solve these issues and more. Our consultants have built solutions for the largest call-center’s:

  • bringing answers to your customers quicker
  • providing more complete answers through external sources
  • reducing maintenance time on information sources
  • reducing training time for agents
  • achieving higher customer satisfaction
  • reducing your overall costs

One example would be for one of Germany’s largest mobile providers with 6,000 call-center agents. Response times were reduced by 7% saving ever call-center agent 33 minutes per day.

To learn more about our customer care / call-center solution, contact us at services@30digits.com.

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